Caipa's president tells fDi about the BPO opportunities across the Caribbean.

Offering services from contact call centres to legal process outsourcing, the Caribbean is providing an increasingly diverse set of options for firms across the outsourcing sector. 

With a strong legacy of service industry excellence, the Caribbean is now developing into a hub for the fast-changing industry of BPO. 

Despite the Caribbean’s attractiveness as an outsourcing location, the industry trend towards higher value services, technology and innovation poses a challenge. 

The Philippines and India guide Asia-Pacific clear of the competition to take the crown as the leading region for greenfield FDI in BPO. Jonathan Wildsmith reports.

fDi has compiled its first investment map to identify the leading cities, sectors and companies within each German state based on data from 2013 to 2017. 

Jorge Sequeira, managing director of the Costa Rican Investment Promotion Agency, CINDE, spoke to Courtney Fingar about its strategy of concentrating on the business and IT sectors, developing life sciences and manufacturing, and cooperating with businesses to ensure it can offer them the right skills.

The importance of training is recognised at all levels throughout Jamaica, to the point where many of its government-sponsored programmes are developed to cater to the specific needs of the industries investing in the country. Natasha Turak reports on the impact this has had with regards to FDI.